Order & Delivery Info
Order Lead Time:
- Retail Order: at least 3 days in advance, our cut-off time is by 4pm.
- Party Bulk Order: at least 5 days in advance, our cut-off time is by 4pm.
- Order placed after cut-off time can only be picked up earliest on the day following the next day.
- Order placed within 2 days would require an urgent admin charge of $25.
- E.g. party order placed on Wednesday at 4pm can only be delivered / picked up earliest on the following Saturday afternoon
Self Pick-up:
- Self pick-up is available at our Tsim Sha Tsui Shop (1:00pm -7:30pm)
- Shop Address: 尖沙咀漢口道5-15號漢口中心九A號地舖(半島酒店後方）
- Late pick-up or re-arrangement on pick up / delivery, including but not limited to change of date, time or address may incur additional fee.
Delivery Schedule:
- Monday to Sunday – anytime between 1pm – 3pm / 3pm – 5pm.
- Customers can indicate preferred timeslot but NO Guarantee on the delivery arrival time.
- Delivery for bulk order would require pick up at lobby or building entrance instead of door-to-door.
- Our driver will contact approx. 30 mins in advance for delivery that require pick up at lobby. In any event that our driver cannot reach to the customers, Miss Pisces Creations reserve all the rights to cancel the order without refund. Additional charge will incur for re-arrangement on delivery, including but not limited to change of date, time or address.
Delivery Charges:
- Hong Kong Island: HKD $130
(surcharge will apply for mid-levels / southern district away from MTR station & on holidays/weekends) - Kowloon: HKD $95
(surcharge will apply for distant area from MTR station & on holidays/weekends) - New Territories: HKD $185
(surcharge will apply for distant area from MTR station & on holidays/weekends) - Delivery is not applicable for outlying islands
- Free delivery for single purchase above HKD $1,800
*please check with us shall you have any inquiries.
Bad Weather Arrangement:
- When Typhoon Signal No.8 or above/”Extreme Conditions” or “Black” Rainstorm Warning is issued, all orders on delivery & self pick-up will be cancelled.
- There will be no refund but the delivery & self pick-up will automatically postpone by one day which is the following day of the original scheduled date (i.e. the next business day).
- Change of pick-up date / delivery date further to the standard arrangement (i.e. abovementioned following day postponement) would require additional service charge of $30.
Policies & Guarantees:
The process of preparing for your party starts days in advance and our schedule is in high demand. Please note that all orders are non refundable. No refunds will be provided for any payments made on the order no matter the amount, or regardless of the situation.
If cancelled or postponed at least 7 business days in advance, we will happily transfer any payment made on that order to another order within 6 months from that date. Otherwise, we could only refund 60% of your order if a cancellation is insisted, regardless of the circumstances (including a Covid related lockdown). Any changes on delivery / pick-up location and date would be subject to a service charge. Such charge is based on the complexity of the change and the resources needed to process it in addition to any other applicable fees. We recommend that customers carefully review their order before submitting it. Please contact us as soon as possible if you need to make any changes to your order.
Once picked up, customers accept all responsibility for the transport of any product to their location. We will not give refunds if there is a mishap during transit. We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.
We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order.